Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must be:

• Unused and unworn
• In its original condition
• In its original packaging
• Complete with all original tags and accessories, where applicable
• Accompanied by proof of purchase

Items that have been used, worn, washed, damaged, or altered after delivery may not be eligible for a return.

Hygiene and Personal Care Products

For health and hygiene reasons, certain products cannot be returned once opened or used.

This includes maternity underwear, personal care products, and other products that are intended for intimate or personal use. Any sealed hygiene sensitive product must remain unopened and in its original packaging to be eligible for return.

How to Request a Return

To request a return, please contact us at:

globalquality.inquiry@gmail.com

Please include your order number, the item you would like to return, and the reason for the return.

Do not send an item back before receiving return instructions from us. Returns sent without prior approval may not be accepted.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons unrelated to a product defect, the customer is responsible for the return shipping cost.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. If the issue is confirmed, we will provide instructions for the return and cover the applicable return shipping cost.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at globalquality.inquiry@gmail.com.

Please provide your order number and photographs showing the issue so that we can evaluate it and determine the appropriate resolution.

Non Returnable Items

Certain products cannot be returned for hygiene, safety, or other reasons.

These may include:

• Opened or used personal care or hygiene products
• Worn or washed maternity underwear
• Products that have been used or altered
• Gift cards
• Items specifically identified as final sale

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your payment provider additional time to process and post the refund to your account.

We are not responsible for delays caused by banks, credit card companies, or other payment providers.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or variant, you may return the eligible item in accordance with this policy and place a new order once your return has been approved.

Order Cancellations

Because orders may be processed quickly after purchase, cancellation requests should be submitted as soon as possible.

If your order has already been processed or shipped, it may not be possible to cancel it. In that case, you may request a return after delivery in accordance with this policy.